Frequently Asked Questions


GENERAL QUESTIONS

Are your websites templates or do you custom design each one?

We custom design each and every website and tailor it to the specific needs of your business or organization. All samples you see online are deisgns we have done for a client or demos we have, if you like any of those specific features make sure you mention that to one of our consultants

How long does it take to get a custom webite launched?

Since each website is custom designed it takes about 4-5 weeks from the initial meeting with your consultant where you will give them the design direction and figure out what you would like your website to look like. If you need something done quicker than that we do have a rush option.

I would like a website how do I start the process?

You can give us a call here toll free, email us, live chat with us or fill out the initial design brief on the getting started page (click the getting started button above)

Can I update my websites easily and what is a CMS?

Truth Web Design has designed and developed a Custom CMS so it is very easy to update content, text, photos, pages, events, e-newsletter management, e-commerce blogs, video, audio, and more

Do we send you photos to use for the website or do you provide us with them?

We do most of the graphic design creation with our own graphics. This allows us to maintain the high quality of the website look. Because we set ourselves apart from other web design companies by not only offering an easy to use content management system but by also offering high quality custom designs and layouts.
We do encourage you to send us photos or graphics you want to be a part of the website.

What if we don't have a logo?

Thats not a problem at all, we can help with that. Visit our Contact Page to get started on one.


PRICING

What is the design and start up fee for?

This is a one time only fee that covers:

Customized website design Customized graphics Setting up the content management system Setting up your own server space Customizing the software to your specific site for your needs

Can we host the website ourselves, so that we do not have to pay the monthly fee?

In order to have full control over the content management system and ensure that it works properly, you need to use our servers. This lets us easily troubleshoot any problems that may arise as well and guarantee you that the system as a whole will work properly.

Your monthly fee is also payment for the use of our content management system. If you were to host your site on a different web host, the content management system would not be available for you to use.

What does the price per month cover?

The price you pay per month covers the use of our customized content management system, special features and support with any issue you may have. Web hosting is included FREE.


HOSTING

We already have a domain name. How do we set that up to work with our new website?

Once the website we create is ready for your organization, we will send you instructions on how to point your current domain name to the new website. It typically takes a few hours once you change the name servers associated with your domain name to actually point to the website we've created. You do NOT transfer your domain name to us. You only point it at our servers.

If you have any problems doing this, we can do it for you for free.

We don't have a domain name yet. How do we get one?

You can either register a domain name yourself or have us do it for you for $10 (that covers the cost of the domain name). If you do it yourself, we recommend godaddy.com, enom or register.com

Do we have to host with you or can we use our current web host?

In order to have full control over the content management system and ensure that it works properly, you need to use our servers. This lets us easily troubleshoot any problems that may arise as well and guarantee you that they will work properly.